Concierge

Heart Hospital of Austin; Austin (TX); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

401(k) Match

Tuition Assistance

Paid Time Off

Job summary

Heart Hospital of Austin is seeking a Concierge to warmly greet patients, families and visitors, escorting them as needed and providing clerical support within a dynamic hospital environment.

You will work closely with clinical and administrative teams to ensure patient comfort, accurate information flow and timely updates to families, while upholding the hospital’s standards for professionalism and responsiveness.

Qualifications

• High school diploma or GED required.
• Strong customer service skills and ability to work with minimal supervision.

Responsibilities

• Greets patients, families and visitors arriving at the hospital and escorts them as needed.
• Performs clerical duties and maintains departmental records.
• Wheels/assists with patient discharges and handles mail, deliveries and sign-in/out processes for visitors.
• Collaborates with other departments to ensure patient and family needs are met.
• Maintains awareness of wait times, Code colors, and disaster procedures.

Education

High School Graduate / GED

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Concierge with Heart Hospital of Austin you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

JOB SUMMARY (Primary purpose of the position.)

The Concierge is responsible for greeting patients, families and visitors arriving at the hospital, escorting the patient to the appropriate area and performing clerical duties as needed. The Concierge works collaboratively with other departments to ensure that the patient’s needs are met. This position requires excellent customer service skills and the ability to work with minimal supervision.

GENERAL RESPONSIBILITIES

• Primary Duties
• Greets patients and families upon arrival at the hospital. Notifies registration of patient’s arrival at the hospital
• Obtains cell phone numbers of waiting family members.
• Perform lobby rounding to ensure patients are kept aware of their wait time expectations.
• Writes descriptions of family members
• Provides resource information as needed (food, lodging, stores, etc.)
• Works with cardiologists and cardio-vascular surgeons in updating patients’ progress to family members.
• Greets visitors and oversees visitor’s sign-in and sign-out processing -- (notifies the appropriate parties of their arrival and provides a visitor or vendor badge as needed).
• Works collaboratively with other departments to ensure that the patient and the patients’ families’ needs are met.
• Knows Code colors and assists per disaster policies.
• Oversees Lobby - contacts necessary resources for all event occurrences.
• Oversees distribution of newspapers, mail, deliveries to patient.
• Handles the forwarding or return of patient mail.
• Accepts deliveries and/or directs delivery personnel to the proper location.
• Performs all necessary office and other duties opening and closing procedures as needed.
• Maintains departmental records and keeps information sheets updated.
• Wheels emergency patients to the emergency registration area (volunteers only).
• Helps patient units with patient discharges (volunteers only).
• Other duties as assigned.
• Professionalism
• Adheres to dress code, conduct and attendance policies.
• Accepts both positive and negative constructive feedback.
• Attends at least 80% of in-services and departmental meetings.
• Demonstrates a supportive/positive attitude toward the hospital and fellow employees – is a positive team member.
• Expresses self in an organized, comprehensive, articulate and concise manner.
• Initiative
• Develops specific work plans and due dates.
• Follows through on planned assignments within assigned timeframes.
• Effectively prioritizes assignments.
• Demonstrates a willingness to accept extra assignments.
• Adjusts to change, work pressures or different situations without undue stress.
• Demonstrates skill in developing improvements in work methods.
• Effective in cost control and resource utilization.

Key Relationships

• Maintains positive relationships with internal customers. Is effective in interacting with and problem solving.
• Maintains positive relationships with external customers. Is effective in interacting with and problem solving.
• Proactive in meeting customer’s needs. Responds promptly to customer needs or requests.
• Keeps Director informed of problems, recommends solutions.
• Participates in education/development of peers and other staff
• Annual Requirements
• SDH Annual Education
• Attendance Requirements
• Adheres to Department Dress Code
• Code of Conduct Refresher Course
• Other
• Annual Competency Training (if applicable)
• BLS (if required) as per St. David's Healthcare policy

What qualifications you will need:

• High School Graduate / GED

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Heart Hospital of Austin, a proud member of St. David's HealthCare, stands as a leading 72-bed facility renowned for its exceptional performance in cardiovascular care. Specializing in the diagnosis and treatment of cardiovascular disease, the hospital provides a comprehensive 24-hour emergency department to address urgent health needs. With innovative programs like the Executive Wellness Program and the Advanced Heart Failure Program, including cutting-edge therapies such as extracorporeal membrane oxygenation (ECMO) and the left ventricular assist device (LVAD), patients receive world-class treatment. Boasting six operating rooms- three of which are hybrid- alongside three catheterization labs and expert electrophysiology services, Heart Hospital of Austin is equipped to handle complex cardiovascular cases effectively. With an impressive track record as a 12-year recipient of Merative's (formerly PINC AI) 50 Top Cardiovascular Hospitals award and recognition from Healthgrades as Texas's No. 1 cardiac program for six consecutive years, the hospital is a beacon of excellence. Additionally, it hosts one of the largest non-academic cardiovascular research programs globally, solidifying its commitment to advancing heart health for patients everywhere.

- "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.