Patient Experience Concierge

Avenue 360; Houston, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Avenue 360 is seeking a Front Desk Specialist in Houston to be the first point of contact for patients seeking care. You will welcome visitors, collect accurate information, and guide them through the initial steps of their visit, ensuring a smooth, patient-centered experience.

You will manage check-ins/outs, schedule appointments, verify insurance coverage, and coordinate with clinical staff to support efficient care delivery. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Experience in healthcare or front desk office preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Welcome patients and guide them through the visit process.
• Verify insurance and eligibility prior to appointments.
• Schedule, check-in/check-out, and manage patient flow.
• Maintain accurate patient information and confidentiality.
• Provide exceptional customer service and teamwork.

Skills

Strong communication

Multitasking

Bilingual English/Spanish (preferred)

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Job description

Avenue 360 is seeking a Front Desk Specialist in Houston to be the first point of contact for patients seeking care. You will welcome visitors, collect accurate information, and guide them through the initial steps of their visit, ensuring a smooth, patient-centered experience.

You will manage check-ins/outs, schedule appointments, verify insurance coverage, and coordinate with clinical staff to support efficient care delivery. Strong communication and teamwork are essential.