Patient Experience Concierge

Baycare; Angel Run (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid Time Off

Tuition reimbursement

Job summary

BayCare in the Tampa Bay area seeks a Guest Services Ambassador passionate about outstanding customer service. This full-time role supports Bloomingdale Health Hub in Valrico, FL, ensuring guests receive a welcoming, efficient experience across reception and scheduling, with a focus on compassionate hospitality.

Shift pattern is Mon-Thu 6am-8:30pm, Fri 6am-6:30pm, Sat 6am-12pm, with occasional weekend work. Bilingual Spanish/English strongly preferred.

Qualifications

• HS diploma or GED required.
• Associates degree in Hospitality Management preferred.
• 1 year of customer service or hospitality experience preferred.
• Bilingual Spanish/English strongly preferred.

Responsibilities

• Function as the guests' liaison to all assigned services.
• Provide hospitality-focused service ensuring positive guest experiences and meeting needs.
• Communicate effectively with patients, visitors, staff, and physicians.
• Address and escalate issues to facility leaders as needed.
• Proficient in reception, registration, scheduling, and related administrative tasks.

Skills

Customer service

Bilingual (English/Spanish)

Education

HS diploma or GED

Associates Degree in Hospitality Management

Job description

BayCare in the Tampa Bay area seeks a Guest Services Ambassador passionate about outstanding customer service. This full-time role supports Bloomingdale Health Hub in Valrico, FL, ensuring guests receive a welcoming, efficient experience across reception and scheduling, with a focus on compassionate hospitality.

Shift pattern is Mon-Thu 6am-8:30pm, Fri 6am-6:30pm, Sat 6am-12pm, with occasional weekend work. Bilingual Spanish/English strongly preferred.