Guest Services Specialist - Elevating Patient Experience

Baycare; Riverview (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

Paid time off

Tuition reimbursement

401k match

Job summary

BayCare Health System is seeking a Guest Services Specialist at St. Joseph's South Hospital in Riverview, FL. The role centers on delivering outstanding guest services and acting as a liaison across hospital services to ensure smooth patient and visitor experiences.

You will work with a hospitality mindset, handling reception, registration, and various guest-facing tasks, while maintaining a calm, professional environment even in high-demand situations.

Qualifications

• 1 year related field experience and 2 years customer service.
• Must successfully complete OLC training modules within 12 months.
• HS Graduate or GED required

Responsibilities

• Deliver world-class customer service and serve as liaison to all services within BayCare Health System’s hospital and community.
• Become proficient in reception, registration and check-in, visitor management, waiting room management, document management, and emergency response.
• This role is hospitality-focused and critical to support a positive guest experience.

Skills

Customer service

Team player

Education

HS Diploma or GED

Job description

BayCare Health System is seeking a Guest Services Specialist at St. Joseph's South Hospital in Riverview, FL. The role centers on delivering outstanding guest services and acting as a liaison across hospital services to ensure smooth patient and visitor experiences.

You will work with a hospitality mindset, handling reception, registration, and various guest-facing tasks, while maintaining a calm, professional environment even in high-demand situations.