Guest Services Specialist

Baycare; Riverview (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

Paid time off

Tuition reimbursement

401k match

Job summary

BayCare Health System is seeking a Guest Services Specialist at St. Joseph's South Hospital in Riverview, FL. The role centers on delivering outstanding guest services and acting as a liaison across hospital services to ensure smooth patient and visitor experiences.

You will work with a hospitality mindset, handling reception, registration, and various guest-facing tasks, while maintaining a calm, professional environment even in high-demand situations.

Qualifications

• 1 year related field experience and 2 years customer service.
• Must successfully complete OLC training modules within 12 months.
• HS Graduate or GED required

Responsibilities

• Deliver world-class customer service and serve as liaison to all services within BayCare Health System’s hospital and community.
• Become proficient in reception, registration and check-in, visitor management, waiting room management, document management, and emergency response.
• This role is hospitality-focused and critical to support a positive guest experience.

Skills

Customer service

Team player

Education

HS Diploma or GED

Job description

Details

Join the team that is revolutionizing health care - BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: St Joseph's South Hospital

TheGuest Services Specialistis responsible for the following:

• Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community
• Must possess advanced computer skills
• Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:

• self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
• Must successfully complete OLC training modules as assigned within 12 months.
• Required Experience is 1 year Related field and 2 years Customer Service.

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Minimum Qualifications:

• 1 year Related field and 2 years Customer Service.

Education:

• HS Graduate or Equivalent GED required

Location:Riverview, FL

Status: PRN (AS NEEDED)

Shift Hours: Varies

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled