Medical Office Receptionist & Patient Concierge

Baycare; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

401k match and yearly contribution

Yearly performance appraisals and team

Community discounts

Job summary

BayCare is currently seeking a Medical Office Rep to deliver outstanding customer service in a busy Tampa Bay multi-specialty environment. The role focuses on greeting patients, collecting information, and facilitating appointments while supporting billing inquiries and insurance questions.

The position offers full-time hours, Monday–Friday, with a standard daytime schedule. BayCare emphasizes work-life balance and a comprehensive benefits package to support employees and their families.

Qualifications

• High School diploma or equivalent required.
• 6 months of healthcare experience or 6 months in a customer service role preferred.

Responsibilities

• Greets and signs in patients.
• Obtains patient information.
• Schedules patient appointments.
• Assists with patient inquiries.
• May arrange for other procedures.
• Laboratory and consultations with referral doctors.
• Collects and posts payments.
• Assists patients with billing questions.
• Ensures completeness of encounter form prior to patient checkout.
• Sorts and distributes mail.
• Copies medical records.

Skills

Customer service

Healthcare experience

Education

High School or Equivalent

Job description

BayCare is currently seeking a Medical Office Rep to deliver outstanding customer service in a busy Tampa Bay multi-specialty environment. The role focuses on greeting patients, collecting information, and facilitating appointments while supporting billing inquiries and insurance questions.

The position offers full-time hours, Monday–Friday, with a standard daytime schedule. BayCare emphasizes work-life balance and a comprehensive benefits package to support employees and their families.