Patient Experience Concierge

African American Talent; Angel Run, Northern (FL, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) match with contributions

Paid Time Off

Tuition reimbursement

Year-end performance bonus

Job summary

BayCare is seeking a Guest Services Ambassador in Valrico, FL. The role is full-time and requires in-person service at Bloomingdale Health Hub, with rotating shifts including early mornings and weekends.

The ambassador will manage guest flow, assist with registration and scheduling, and act as a patient advocate across services, delivering compassionate, hospitality-focused care and effective communication with staff and physicians.

Qualifications

• Proficient in waiting room management system and in registration/scheduling of at least one service-line.
• HS diploma or GED required; Associates in Hospitality Management preferred.

Responsibilities

• Function as the guests' liaison to all assigned services.
• Provide hospitality-focused service to ensure patients, clients, patrons or visitors have a positive experience and access health-related and retail services.
• Advocate for patients and communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians.
• Address and resolve issues, escalating when necessary to facility leaders or management.
• Possess advanced computer skills and familiarity with reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.

Skills

Waiting room management

Registration

Scheduling

Insurance terminology

Bilingual (Spanish/English)

Education

HS diploma or GED

Associates degree in Hospitality Management

Job description

BayCare is seeking a Guest Services Ambassador in Valrico, FL. The role is full-time and requires in-person service at Bloomingdale Health Hub, with rotating shifts including early mornings and weekends.

The ambassador will manage guest flow, assist with registration and scheduling, and act as a patient advocate across services, delivering compassionate, hospitality-focused care and effective communication with staff and physicians.