Patient Experience Concierge

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Guest Services Representative to assist visitors and patients in a courteous, professional manner on a day shift. You will check in guests, answer inquiries, and help direct people to appointments and destinations within the campus.

This full-time role requires a high school diploma or GED, at least one year of customer service experience, and proficiency with Microsoft Office. Weekend/holiday rotation and location flexibility are possible.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Proficient in Microsoft Office programs.

Responsibilities

• Assist all visitors and patients in a professional, friendly manner.
• Handle inquiries and direct guests to their destinations within the hospital.
• Provide escort/transport assistance and maintain a clean, welcoming lobby area.

Skills

Microsoft Office

Telephone etiquette

Computer skills

Customer service

Education

High school diploma/GED

Tools

None

Job description

Lehigh Valley Health Network is seeking a Guest Services Representative to assist visitors and patients in a courteous, professional manner on a day shift. You will check in guests, answer inquiries, and help direct people to appointments and destinations within the campus.

This full-time role requires a high school diploma or GED, at least one year of customer service experience, and proficiency with Microsoft Office. Weekend/holiday rotation and location flexibility are possible.