Guest Services Representative

LVHN; Allentown (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Job summary

Lehigh Valley Health Network in Allentown, PA is seeking a friendly Guest Services Associate to assist visitors and patients on hospital campuses, ensuring a professional, welcoming experience and accurate information upon arrival and departure.

This role requires weekend/holiday rotation, strong phone etiquette, and proficiency with Microsoft Office; you will escort or transport guests as needed and collaborate with outpatient departments to maintain smooth operations.

Qualifications

• High School Diploma/GED.
• 1 year experience in a customer service type industry.
• Must be 18 years old or older.
• Proficient in Microsoft Office programs.
• Strong telephone etiquette and computer skills.

Responsibilities

• Greets, welcomes, and directs all guests in a professional, friendly, and responsive manner.
• Handles all transactions and inquiries with the goal of decreasing patient and visitor anxiety in order to support patient satisfaction.
• Screens all visitors and patients upon entry to all hospital locations. Follows all screening guidelines set by infection control as directed by the CDC guidelines.
• Ensures all patients and visitors arrive at their destinations including providing support by pushing them in a wheelchair or directing to internal transportation in golf carts.
• Collaborates with fellow colleagues and supports outpatient departments to maintain the operational needs of guest services in an efficient and problem free manner.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Assist all visitors and patients in a professional, friendly, and responsive manner when they arrive and depart the hospital campuses. Handle all inquiries of patient and visitors as they arrive for appointments and visitation to the main lobby. Able to use a computer to verify information provided by guests and ensure proper phone etiquette. Providing support to patients and visitors to their destination, including escorting or transporting them in a wheelchair if necessary. Weekend and holiday rotation required. May be scheduled to work multiple locations in the Lehigh Valley.

Job Duties

• Greets, welcomes, and directs all guests in a professional, friendly, and responsive manner.
• Handles all transactions and inquiries with the goal of decreasing patient and visitor anxiety in order to support patient satisfaction.
• Screens all visitors and patients upon entry to all hospital locations. Follows all screening guidelines set by infection control as directed by the CDC guidelines.
• Ensures all patients and visitors arrive at their destinations including providing support by pushing them in a wheelchair of directing to internal transportation in golf carts.
• Collaborates with fellow colleagues and supports outpatient departments to maintain the operational needs of guest services in an efficient and problem free manner.
• Supports the network service priority by consistently exhibiting compassion and respect to all guests both in person and on the phone.
• Maintains a neat, clean uncluttered reception area free of food and personal items. Care for the appearance of lobby area.
• Ensures incoming phone calls are answered by following the standard phone etiquette.

Minimum Qualifications

• High School Diploma/GED
• 1 year experience in a customer service type industry and
• Must be 18 years old or older
• Proficient in Microsoft Office programs.
• Strong telephone etiquette and computer skills.

Physical Demands

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift

Address: 1200 S Cedar Crest Blvd

Primary Location: Lehigh Valley Hospital- Cedar Crest

Position Type: Onsite

Union: Not Applicable

Work Schedule: Sunday-Saturday, variable 8 hours shifts between hours of 5a-5p. Weekend, holiday and location rotation require