Patient Concierge & Guest Services Associate (Hospital)

LVHN; Allentown (Lehigh County); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Lehigh Valley Health Network in Allentown, PA is seeking a friendly Guest Services Associate to assist visitors and patients on hospital campuses, ensuring a professional, welcoming experience and accurate information upon arrival and departure.

This role requires weekend/holiday rotation, strong phone etiquette, and proficiency with Microsoft Office; you will escort or transport guests as needed and collaborate with outpatient departments to maintain smooth operations.

Qualifikationen

• High School Diploma/GED.
• 1 year experience in a customer service type industry.
• Must be 18 years old or older.
• Proficient in Microsoft Office programs.
• Strong telephone etiquette and computer skills.

Aufgaben

• Greets, welcomes, and directs all guests in a professional, friendly, and responsive manner.
• Handles all transactions and inquiries with the goal of decreasing patient and visitor anxiety in order to support patient satisfaction.
• Screens all visitors and patients upon entry to all hospital locations. Follows all screening guidelines set by infection control as directed by the CDC guidelines.
• Ensures all patients and visitors arrive at their destinations including providing support by pushing them in a wheelchair or directing to internal transportation in golf carts.
• Collaborates with fellow colleagues and supports outpatient departments to maintain the operational needs of guest services in an efficient and problem free manner.

Kenntnisse

Customer service

Communication

Phone etiquette

Ausbildung

High School Diploma/GED

Tools

Microsoft Office

Jobbeschreibung

Lehigh Valley Health Network in Allentown, PA is seeking a friendly Guest Services Associate to assist visitors and patients on hospital campuses, ensuring a professional, welcoming experience and accurate information upon arrival and departure.

This role requires weekend/holiday rotation, strong phone etiquette, and proficiency with Microsoft Office; you will escort or transport guests as needed and collaborate with outpatient departments to maintain smooth operations.