Hospital Guest Experience Specialist

1004 Lehigh Valley Hospital; Pennsylvania; Vor Ort; USD 18.000 - 23.000; Vollzeit

Zusammenfassung

Lehigh Valley Health Network in Allentown seeks a courteous Guest Services Associate to greet and direct visitors, assist with inquiries, and coordinate arrival and departures across hospital campuses.

The role requires a High School Diploma or GED, at least 1 year in customer service, proficiency with Microsoft Office, weekend/holiday availability, and a professional demeanor to support patient satisfaction.

Qualifikationen

• High School Diploma or GED required.
• 1 year of customer service experience.
• Must be 18 years old or older and proficient with Microsoft Office.
• Strong telephone etiquette and computer skills.

Aufgaben

• Greets, welcomes, and directs all guests in a professional, friendly manner.
• Handles inquiries to reduce anxiety and support patient satisfaction.
• Screens all visitors and patients upon entry to hospital locations.
• Follows infection control guidelines per CDC as directed.
• Assists patients and visitors to destinations, including wheelchair transport.
• Collaborates with colleagues to maintain guest services operations.
• Maintains neat reception area and follows standard phone etiquette.
• Responds to calls with professional phone etiquette.

Kenntnisse

Customer service

Telephone etiquette

Computer skills

Professionalism

Ausbildung

High School Diploma/GED

Tools

Microsoft Office

Jobbeschreibung

Lehigh Valley Health Network in Allentown seeks a courteous Guest Services Associate to greet and direct visitors, assist with inquiries, and coordinate arrival and departures across hospital campuses.

The role requires a High School Diploma or GED, at least 1 year in customer service, proficiency with Microsoft Office, weekend/holiday availability, and a professional demeanor to support patient satisfaction.