Frontline Patient Experience Specialist

Cleveland Clinic Lerner Research Institute; Cleveland (OH); Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

Cleveland Clinic Akron General Hospital is seeking a Patient Service Specialist – Gastroenterology at the Bath Health and Wellness Center in Akron. You will support phone triage, registration, insurance eligibility, co-pay collection, and scheduling for gastroenterology services.

The role emphasizes creating a welcoming patient experience and using MyChart to engage patients, with responsibilities including registration, scheduling, and insurance coordination.

Qualifikationen

• High school diploma or GED with two years in patient registration or related customer service.
• Excellent customer service and conflict resolution skills.
• Able to operate registration and scheduling systems and collect co-pays.

Aufgaben

• Provide patient registration, visit scheduling and insurance verification.
• Triage patient needs via phone and guide to appropriate services.
• Explain estimates and assist patients with MyChart enrollment.
• Maintain accurate patient records and confidentiality.

Kenntnisse

Customer service

Communication

Conflict resolution

Telephone triage

Typing 30 wpm

Ausbildung

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Jobbeschreibung

Cleveland Clinic Akron General Hospital is seeking a Patient Service Specialist – Gastroenterology at the Bath Health and Wellness Center in Akron. You will support phone triage, registration, insurance eligibility, co-pay collection, and scheduling for gastroenterology services.

The role emphasizes creating a welcoming patient experience and using MyChart to engage patients, with responsibilities including registration, scheduling, and insurance coordination.