Patient Experience & Clinical Admin Associate

Child Mind Institute; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid parental leave

Dependent care

Discounted tickets and entertainment

Job summary

Child Mind Institute is seeking an administrative professional to support clinicians, patients, and families in the San Francisco Bay Area. The role involves scheduling in the EMR, handling calls and emails, and coordinating intake and billing while protecting patient privacy.

Ideal candidates have 2+ years of office experience and a high school diploma or GED. This on-site position emphasizes accuracy, HIPAA compliance, and coordination with pharmacies and insurers.

Qualifications

• 2+ years of administrative or office experience required.
• High school diploma or GED required.

Responsibilities

• Provide a high-quality patient experience for families receiving care.
• Manage clinicians' calendars and schedule appointments in the EMR system.
• Facilitate the flow of phone and email communication between clinicians and patients.
• Collect initial patient information, perform intake and coordinate services.
• Check in patient appointments and process daily billing through the EMR system.
• Maintain accurate and updated patient records.
• Follow HIPAA guidelines and protect personal health information.
• Manage prescription requests through the prescription inbox with pharmacies and insurers.
• Handle prior authorizations and appeals for medication requests.
• Provide psychopharmacology support coverage for team members as needed.

Skills

Administrative support

HIPAA compliance

Education

High school diploma or GED

Tools

EMR system

Calendar management

Job description

Child Mind Institute is seeking an administrative professional to support clinicians, patients, and families in the San Francisco Bay Area. The role involves scheduling in the EMR, handling calls and emails, and coordinating intake and billing while protecting patient privacy.

Ideal candidates have 2+ years of office experience and a high school diploma or GED. This on-site position emphasizes accuracy, HIPAA compliance, and coordination with pharmacies and insurers.