Clinical Admin & Patient Care Coordinator

Bay Psychiatric Associates; Berkeley (CA); On-site; USD 34,440,000 - 44,083,000; Full time

Job summary

Bay Psychiatric Associates seeks an organized administrative coordinator to support patients and physicians in outpatient and interventional psychiatry settings. You will screen, register, and schedule patients; maintain provider calendars; and manage insurance verifications and authorizations as needed.

The role requires excellent English communication, multitasking in a fast-paced clinic, and accurate data entry in EMR and Practice Management systems.

Qualifications

• Two years of clinic or hospital work experience.
• Ability to juggle multiple tasks and adjust to changing schedules and priorities.
• Excellent English communication (oral and written).
• Proficient in Outlook, Microsoft Office, and web browsers.
• Experience with telecommunication hardware and software.
• Able to work as a team player or independently.
• Professional attitude and attire.
• Accurate typing proficiency.

Responsibilities

• Handles incoming calls and directs callers to proper team member and teams.
• Responds and processes all new outpatient service inquiries.
• Screen, register patients, and schedule new patients for initial consultations.
• Maintains provider schedules, and schedules patient appointments.
• Sends prescription refills to providers for review.
• Collects and processes patients' balances: copays, deductible, or co-insurance.
• Prepare financial paperwork for treatments.
• Maintains and updates patient demographics and insurances.
• Directs requests and inquiries to appropriate team members as needed for other treatment service lines.
• Prepare and send new paperwork.
• Verify mental health benefits, and insurance authorizations, as needed, including prior authorizations for treatment and/or prescriptions.
• Review and respond to voicemails: patients, other providers or health centers, insurance inquiries and pharmacy related questions.
• Update and complete assigned tasks in database.
• Screen new patients with BPA contracted insurances; Verify mental benefits and review patients' financial responsibility; Request initial and concurrent authorizations.
• Register new patient(s) in EMR and initiate patient portal to complete paperwork.
• Confirm required paperwork is completed including entering required fields: demographics, insurance and add service programs in EMR.
• Respond to emails from patients, doctors, and BPA team member and leadership.
• Attend staff and department meetings.
• Assist other team members as required; including support to Supervisor and/or Manager with monthly reports.
• Participates and contributes to training and knowledge with other team members on work assignments and new processes.
• Supports Manager with mid and end of month reports.
• Track Inventory, including but not limited to medication for patients' appointments.
• Provide real-time administrative support to the TMS and Ketamine Clinics.
• Other duties as assigned.

Skills

Communication

Multitasking

Teamwork

Typing

Attention to detail

Customer service

Professionalism

Tools

Outlook

Microsoft Office

Web browsers

EMR

Job description

Bay Psychiatric Associates seeks an organized administrative coordinator to support patients and physicians in outpatient and interventional psychiatry settings. You will screen, register, and schedule patients; maintain provider calendars; and manage insurance verifications and authorizations as needed.

The role requires excellent English communication, multitasking in a fast-paced clinic, and accurate data entry in EMR and Practice Management systems.