Evening Front Desk Coordinator - Patient Experience

Child Mind Institute; City of Rochester (NY); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid parental leave

Dependent care

Flexible work schedules

Discounted tickets and entertainment

Job summary

Child Mind Institute in New York, NY is seeking a Front Desk Receptionist to greet staff, patients, their families and guests, and to manage check-in and routing for appointments. This is a full-time, on-site role with a 12:00pm–8:00pm shift.

You will work with clinical and administrative teams, maintain waiting areas, answer calls with exceptional service, assist with intake scheduling, and ensure opening/closing and safety procedures are followed.

Qualifications

• One year (or more) of administrative or office experience.
• High school diploma or GED.

Responsibilities

• Provide an outstanding patient experience for families receiving care at Child Mind Institute.
• Welcome, check-in and route patients, guests and staff to their appointment location.
• Maintain waiting areas ensuring readiness, cleanliness and supplies are available.
• Answer and redirect the general phone lines providing exceptional customer service to callers.
• Assist with scheduling intake calls for new patients with the intake coordinators.
• Ensure proper opening, closing and safety procedures are met throughout the workday.
• Score psychological assessments and provide final reports to clinicians in time for clinical sessions.
• Follow HIPAA guidelines and strictly protect personal health information.
• Other job-related tasks as assigned

Skills

Administrative experience

Customer service

Education

High school diploma or GED

Job description

Child Mind Institute in New York, NY is seeking a Front Desk Receptionist to greet staff, patients, their families and guests, and to manage check-in and routing for appointments. This is a full-time, on-site role with a 12:00pm–8:00pm shift.

You will work with clinical and administrative teams, maintain waiting areas, answer calls with exceptional service, assist with intake scheduling, and ensure opening/closing and safety procedures are followed.