Staff Associate, Psychopharmacology

Child Mind Institute; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid parental leave

Dependent care

Discounted tickets and entertainment

Job summary

Child Mind Institute is seeking an administrative professional to support clinicians, patients, and families in the San Francisco Bay Area. The role involves scheduling in the EMR, handling calls and emails, and coordinating intake and billing while protecting patient privacy.

Ideal candidates have 2+ years of office experience and a high school diploma or GED. This on-site position emphasizes accuracy, HIPAA compliance, and coordination with pharmacies and insurers.

Qualifications

• 2+ years of administrative or office experience required.
• High school diploma or GED required.

Responsibilities

• Provide a high-quality patient experience for families receiving care.
• Manage clinicians' calendars and schedule appointments in the EMR system.
• Facilitate the flow of phone and email communication between clinicians and patients.
• Collect initial patient information, perform intake and coordinate services.
• Check in patient appointments and process daily billing through the EMR system.
• Maintain accurate and updated patient records.
• Follow HIPAA guidelines and protect personal health information.
• Manage prescription requests through the prescription inbox with pharmacies and insurers.
• Handle prior authorizations and appeals for medication requests.
• Provide psychopharmacology support coverage for team members as needed.

Skills

Administrative support

HIPAA compliance

Education

High school diploma or GED

Tools

EMR system

Calendar management

Job description

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As part of the Clinical Administration team, you will report to Senior Staff Associate. You will play a critical role in supporting clinicians, patients, and families throughout the treatment process by providing administrative functions. Your contributions will help create a seamless experience for patients and their families while supporting clinicians in delivering high-quality psychopharmacological care. This is an non-exempt, full-time, fully on-site position located in the San Francisco Bay Area (San Mateo). The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Provide a high-quality patient experience for families receiving care at Child Mind Institute.
• Manage clinicians' calendars ensuring efficiency of clinical time and schedule appointments in the electronic medical records (EMR) system.
• Facilitate the flow of phone and email communication between clinicians and patients.
• Collect initial patient information, perform intakes and coordinate services.
• Check in patient appointments and process daily billing through the EMR system.
• Maintain accurate and updated patient records.
• Follow HIPAA guidelines and strictly protect personal health information.
• Manage prescription requests through the prescription inbox working closely with pharmacies and insurance companies to ensure accuracy.
• Handle prior authorizations and appeals for medication requests.
• Provide psychopharmacology support coverage for additional team members as needed.

You Have:

• 2+ or more years of administrative or office experience required.
• High school diploma or GED required.

Our Benefits

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

• medical insurance
• 401(k)
• paid parental leave
• dependent care
• discounted tickets and entertainment perks programs

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at [e-mail]

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.