Patient Experience & Check-In Coordinator

SANITAS OF TEXAS LLC; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

SANITAS OF TEXAS LLC is seeking a Patient Representative Coordinator to warmly welcome patients, manage check-in/out, verify insurance eligibility, and coordinate follow-up calls. You will maintain accurate records, protect confidentiality, and support efficient patient flow in a fast-paced healthcare setting.

Ideal candidates have strong communication and multitasking skills, with 1–3 years in customer-facing roles and experience in scheduling or payments. Bilingual Spanish or Creole is a plus.

Qualifications

• High School Graduate or equivalent.
• 1–3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Experience with scheduling, check-in/out, payments, or reservations.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner and direct them as needed.
• Perform check-in for scheduled and walk-in patients, verify appointment types, collect copayments, and update contact information.
• Conduct check-out, review notes, confirm prescriptions, referrals, labs, and imaging, and schedule follow-up visits.
• Maintain confidentiality of PHI and ensure privacy and security of records.
• Respond to patient questions with clear, empathetic communication and support service continuity.

Skills

Customer service

Communication

Multitasking

Administrative tasks

Scheduling systems

Education

High School Diploma

Tools

eCW

Leap

Availity

Job description

SANITAS OF TEXAS LLC is seeking a Patient Representative Coordinator to warmly welcome patients, manage check-in/out, verify insurance eligibility, and coordinate follow-up calls. You will maintain accurate records, protect confidentiality, and support efficient patient flow in a fast-paced healthcare setting.

Ideal candidates have strong communication and multitasking skills, with 1–3 years in customer-facing roles and experience in scheduling or payments. Bilingual Spanish or Creole is a plus.