Patient Experience Coordinator

Sanitas; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Sanitas is seeking a Patient Representative Coordinator to greet patients, manage check-in/out, and support the patient journey from pre-visit planning to post-visit follow-up. You will verify insurance details, collect copayments, and coordinate with clinical teams to ensure timely care and accurate documentation.

The role emphasizes strong communication, organizational skills, and adherence to privacy and regulatory standards in a fast-paced healthcare setting.

Qualifications

• Advanced English is required and bilingual Spanish or Creole is preferred.
• Experience in customer-facing roles (hospitality, retail, call center, or healthcare front desk) is valued.
• Strong communication, organization, and problem-solving abilities essential.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner; direct them as needed.
• Assist with pre-visit planning, check-in/out, and post-visit follow-up; verify information and collect copayments.
• Ensure confidentiality of PHI and compliance with regulatory standards.
• Support scheduling, records maintenance, and follow-up communications to enhance patient experience.

Skills

Advanced English

Computer skills

Customer service

Organization & multitasking

Communication skills

Education

High School graduate or equivalent

Tools

Job description

Sanitas is seeking a Patient Representative Coordinator to greet patients, manage check-in/out, and support the patient journey from pre-visit planning to post-visit follow-up. You will verify insurance details, collect copayments, and coordinate with clinical teams to ensure timely care and accurate documentation.

The role emphasizes strong communication, organizational skills, and adherence to privacy and regulatory standards in a fast-paced healthcare setting.