Patient Experience Champion

OhioHealth Corporation; Westerville (OH); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

OhioHealth Corporation is seeking a Service Excellence Ambassador to deliver outstanding patient and visitor experiences at the point of contact. You will collect information, assist with directions and mobility needs, and coordinate with clinical teams while upholding patient confidentiality.

The role is part-time (16 hours weekly) with 6:00 AM to 2:30 PM shifts and rotating weekend responsibilities. A strong emphasis on empathy, communication, and professional presentation is essential to

Competenze

• Bachelor's Degree in Communications, Public Relations, Social Sciences, or health-related field; equivalent experience may be considered.
• Minimum two years of experience in a consumer advocacy or service role.

Mansioni

• Giving and collecting information to visitors/families/patients regarding location, condition and treatment progress while maintaining confidentiality.
• Communicating between patient, family and hospital staff.
• Advocating by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary.
• Responding to special needs and ensuring needs are met.
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary.
• Answering multi-line phone and transferring callers to appropriate patient room or other location.
• Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas.

Conoscenze

Customer service

Conflict resolution

Interpersonal communication

Medical terminology

Diversity training

Hospital workflow

Formazione

Bachelor's Degree

Descrizione del lavoro

OhioHealth Corporation is seeking a Service Excellence Ambassador to deliver outstanding patient and visitor experiences at the point of contact. You will collect information, assist with directions and mobility needs, and coordinate with clinical teams while upholding patient confidentiality.

The role is part-time (16 hours weekly) with 6:00 AM to 2:30 PM shifts and rotating weekend responsibilities. A strong emphasis on empathy, communication, and professional presentation is essential to