Patient Experience Specialist (Saturday Required)

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health insurance

401(k) with employer match

PTO 6+ weeks

Job summary

CHAS Health in Spokane, WA is seeking a Customer Service / Health Information Specialist to join our team. You will be the first point of contact, guiding callers, sharing accurate information about services and locations, and directing requests for health records with HIPAA-compliant processes.

Ideal candidates have a high school diploma (some college preferred), familiarity with electronic health records, and a compassionate, detail-oriented approach.

Qualifications

• High school diploma or equivalent preferred.
• Some college preferred.
• Experience with databases, electronic health records, and release of information preferred.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including services, locations, and providers.
• Responds to requests for copies of health records; ensures proper paperwork is on file, proper payment collected and logs details.
• Processes, stores and retrieves electronic health information.
• Maintains and utilizes health record indexes, storage and retrieval systems.
• Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.
• Documents patient cases, health information and referral requests appropriately.

Skills

Attention to detail

Excellent customer service

Team player

Strong communication

HIPAA knowledge

Multi-tasking

Education

High school diploma or equivalent

Some college

Tools

Electronic health records (EHR)

Release of information software

Job description

Working Here | Experience Serving Your Community If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone Welcome From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range: $21.92 - $31.25 Check out our work perks here!

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package* includes:

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education! Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

Offered benefits dependent upon employee eligibility and criteria

Job Description

Purpose of Job: Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records as follows:

Essential Duties and Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers.
• Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information.
• Ensures that copies include only information that is requested and available (eligible) to be released.
• Processes, stores and retrieves electronic health information.
• Maintains and utilizes a variety of health record indexes, storage and retrieval systems.
• Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.
• Refers patient to specialist based on each insurance company’s available specialty network.
• Documents patient cases, health information and referral requests appropriately in patients’ medical record.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

Education/Experience

• High school diploma or equivalent preferred.
• Some college preferred.
• Experience with databases, electronic health records, and release of information preferred.

Skills

• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service, oral and written communications skills required.
• Compassion for patients required.
• Must be able to work well in team environment.
• Ability to multi-task in fast-paced work environment, with ability to anticipate future needs.
• Computer skills required.
• Valid drivers’ license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Physical Demands

Sitting at a workstation over 3/4 of the day. Able to move around the facility under 1/3rd of the day. Reaching and using hands over 2/3rds of the day. Communicating is also required over 2/3rds of the day, while climbing, stooping or crawling is minimal. Ability to lift as much as 35 lbs. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Values

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.