Patient Experience & Care Team Specialist

Johnson Health Center; Bedford (VA); On-site; USD 31,000 - 38,000; Full time

Job summary

Johnson Health Center in Bedford, Virginia seeks a Patient Assistance Specialist to provide courteous patient service, verify insurance details, and support the care team. The role entails front desk duties, EMR interactions, and routine communications with patients and providers to ensure a smooth office experience.

duties include collecting payments, printing visit summaries, and assisting with reduced fee processes, while maintaining accuracy and professionalism in a fast-paced clinic

Qualifications

• High School diploma or equivalent is required or preferred.
• 0-2 years medical office experience is preferred.
• Working knowledge of MS Office and EMR systems.

Responsibilities

• Communicates with patients in a courteous and professional manner by face-to-face or telephone.
• Promotes team-based care by participating in daily huddles and care team meetings.
• Checks in patients, verifies demographics and insurance, and notifies staff via EMR.
• Facilitates insurance verification and documents information on patient records.
• Collects co-pays and balances, prints receipts, and balances cash drawer.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Professionalism

Education

High School diploma or equivalent

Tools

MS Office

EMR systems

Credit card machine

Job description

Johnson Health Center in Bedford, Virginia seeks a Patient Assistance Specialist to provide courteous patient service, verify insurance details, and support the care team. The role entails front desk duties, EMR interactions, and routine communications with patients and providers to ensure a smooth office experience.

duties include collecting payments, printing visit summaries, and assisting with reduced fee processes, while maintaining accuracy and professionalism in a fast-paced clinic