Patient Experience Coordinator

Johnson Health Center; Rustburg (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Johnson Health Center is seeking a Patient Assistance Specialist to provide exemplary customer service, manage front desk tasks, and support a team-based care model. You will verify patient information, assist with insurance verification, schedule visits and maintain accurate EMR documentation.

The role requires strong communication skills, ability to multi-task in a fast-paced environment, and reliable handling of payments and patient records within the office setting.

Qualifications

• High School diploma or equivalent.
• 0-2 years of medical office experience preferred.
• Working knowledge of MS Office; familiarity with electronic medical records.

Responsibilities

• Greet patients and interact courteously in person and by phone.
• Check in patients, verify demographics and insurance information.
• Schedule follow-ups and prepare visit summaries.
• Collect co-pays and balances; balance cash drawer daily.
• Maintain patient charts and document in EMR accurately.

Skills

Communication skills

Multi-tasking

Customer service

Education

High School diploma or equivalent

Tools

MS Office

Electronic medical records

Job description

Johnson Health Center is seeking a Patient Assistance Specialist to provide exemplary customer service, manage front desk tasks, and support a team-based care model. You will verify patient information, assist with insurance verification, schedule visits and maintain accurate EMR documentation.

The role requires strong communication skills, ability to multi-task in a fast-paced environment, and reliable handling of payments and patient records within the office setting.