Patient Experience & Care Coordinator

Eye Health Consultants of Texas; Spring (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization, coordinating across the care team to deliver a smooth, high-quality experience for every patient.

The role requires clear communication, proactive scheduling, insurance verification, EMR data entry, and collaboration with clinical and optical teams. Full-time, on-site position with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR/practice management systems.
• Strong organizational skills with the ability to manage multiple priorities.
• Strong communication skills with a patient-centered approach.
• Ability to work collaboratively across teams and maintain confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments and support provider schedule optimization.
• Verify insurance eligibility and patient demographics; enter information in EMR.
• Collect and document charges and payments in EMR; assist with claim prep.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to prevent bottlenecks.
• Coordinate with clinical and optical teams to ensure smooth transitions.

Skills

Strong organizational skills

Strong communication skills

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

EMR system

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization, coordinating across the care team to deliver a smooth, high-quality experience for every patient.

The role requires clear communication, proactive scheduling, insurance verification, EMR data entry, and collaboration with clinical and optical teams. Full-time, on-site position with benefits and growth opportunities.