Patient Care Coordinator: Front Desk & Care Coordination

joinaegvision; Omaha (NE); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure a seamless patient experience from check-in to check-out.

The role emphasizes proactive communication, attention to detail, and collaboration with clinical and optical teams to maintain high-quality service and patient satisfaction.

Qualifications

• Front desk/customer-facing experience preferred.
• Ability to manage multiple priorities with attention to detail.
• Strong communication skills, both verbal and written.
• Capacity to work collaboratively across teams.
• Proficiency with basic computer tasks and EMR systems.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications professionally.
• Schedule patient appointments and optimize provider schedules, handling cancellations and reschedules.
• Confirm appointments and send reminders to reduce no-shows and prepare patients for visits.
• Verify insurance eligibility and patient demographics; enter data into EMR accurately.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

EMR

Practice management systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure a seamless patient experience from check-in to check-out.

The role emphasizes proactive communication, attention to detail, and collaboration with clinical and optical teams to maintain high-quality service and patient satisfaction.