Patient Care Coordinator: Seamless Scheduling & Care

Talentify; Dell Rapids (SD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team, ensuring a smooth, high-quality experience for every patient.

The role requires clear communication and proficiency with EMR and practice management systems, including greeting patients, answering calls, scheduling, insurance verification, and coordination with clinical and optical teams.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy; ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain an understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document charges, co-pays, and payments into EMR; allocate balances and support claim submission.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks and adjust as needed.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem solving

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team, ensuring a smooth, high-quality experience for every patient.

The role requires clear communication and proficiency with EMR and practice management systems, including greeting patients, answering calls, scheduling, insurance verification, and coordination with clinical and optical teams.