Patient Experience & Care Coordinator

joinaegvision; Florissant (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow in Florissant, MO. You will coordinate across care teams to optimize schedules, confirm appointments, and handle insurance questions with a patient-centered approach.

Responsibilities include greeting patients, answering inquiries, managing communications, and ensuring accurate EMR data entry. The role emphasizes reliable service, confidentiality, and smooth patient transitions throughout visits.

Qualifications

• High school diploma required and basic computer literacy.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication with patient-centered service orientation.
• Ability to work collaboratively across teams and handle confidential information.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications professionally.
• Schedule patient appointments and optimize provider schedules; manage cancellations and same-day opportunities.
• Run appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and enter patient demographics in EMR accurately.
• Explain insurance coverage and patient financial responsibilities to patients.
• Prepare patient charts and documentation for visits to support flow.
• Record charges, co-pays, payments in EMR and monitor balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to avoid bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recalls and annual/medical appointments.
• Maintain a clean, organized front office environment.

Skills

Communication

Organization

Teamwork

Confidentiality

Multi-tasking

EMR familiarity

Education

High School Diploma

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow in Florissant, MO. You will coordinate across care teams to optimize schedules, confirm appointments, and handle insurance questions with a patient-centered approach.

Responsibilities include greeting patients, answering inquiries, managing communications, and ensuring accurate EMR data entry. The role emphasizes reliable service, confidentiality, and smooth patient transitions throughout visits.