Patient Experience & Care Coordinator

Rosin Eyecare; Aurora (CO); On-site; USD 2,571,000 - 3,330,000; Full time

Benefits offered by this job

Benefits package

Bonus/commission plan

Job summary

EssilorLuxottica’s Highline Vision Center is seeking a full-time front desk/administrative associate to coordinate daily operations and ensure an exemplary patient experience. You will link doctors, visitors, and patients to deliver efficient service and maintain a welcoming practice environment.

The role requires strong customer service, clear communication, and organizational skills, with flexibility for evenings and weekends as needed. Benefits and a competitive pay range are offered.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments to optimize satisfaction and provider time.
• Keeps appointments on schedule and notifies providers of delays.
• Facilitates reminder calls to patients for confirmations and pickups.
• Records and updates financial information and handles charges and third-party claims.
• Maintains inventory and orders supplies with the Practice Manager.
• Maintains patient confidentiality per HIPAA.
• Determines medical and vision insurance eligibility.
• Ensures all office systems are maintained.
• Maintains a safe working environment.
• Follows policies and procedures and reports changes.
• Supports weekend and evening shifts as needed.
• Adheres to attendance and timekeeping requirements.
• Performs other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma

Tools

POS systems

Patient records software

Job description

EssilorLuxottica’s Highline Vision Center is seeking a full-time front desk/administrative associate to coordinate daily operations and ensure an exemplary patient experience. You will link doctors, visitors, and patients to deliver efficient service and maintain a welcoming practice environment.

The role requires strong customer service, clear communication, and organizational skills, with flexibility for evenings and weekends as needed. Benefits and a competitive pay range are offered.