Patient Experience & Care Coordination Lead

AEG Vision; Saint Charles (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across care teams. You will greet patients, handle calls and emails, schedule appointments, and verify insurance while maintaining accurate EMR records.

The role emphasizes strong communication, organization, and collaboration to ensure a high-quality patient experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Responsibilities

• Greet patients, customers, and vendors; be the primary contact for patient interactions.
• Answer calls, inquiries, and emails in a timely, professional manner.
• Schedule patient appointments and optimize provider schedules.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits.
• Process charges, co-pays, and payments in EMR; track balances.
• Run reports to ensure charges are billed and up-to-date.
• Monitor patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recall and annual/medically necessary appointments.

Skills

Communication

Organizational skills

Multitasking

Interpersonal skills

EMR familiarity

Computer literacy

Education

High School Diploma

Tools

EMR

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across care teams. You will greet patients, handle calls and emails, schedule appointments, and verify insurance while maintaining accurate EMR records.

The role emphasizes strong communication, organization, and collaboration to ensure a high-quality patient experience in a fast-paced environment.