Patient Experience & Care Coordinator

AEG Vision; Humble (TX); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Descripción de la vacante

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and coordinate patient flow across care teams. You will support schedule optimization, appointment confirmations, and proactive communications to ensure a smooth, high-quality patient experience.

Responsibilities include greeting patients, handling inquiries, verifying insurance, and maintaining EMR accuracy while upholding confidentiality and patient-centered service standards.

Formación

• Greet patients, customers, and vendors in a friendly, professional manner.
• Answer calls, inquiries, and emails promptly and professionally.
• Schedule appointments and optimize provider schedules with cancellations and rescheduling.
• Verify insurance eligibility and enter patient demographics accurately in EMR.
• Maintain confidentiality and follow data security guidelines.
• Strong written and verbal communication emphasized for patient-centered service.

Responsabilidades

• Greet patients and manage front desk interactions.
• Schedule and optimize patient appointments.
• Verify insurance and enter accurate patient data in EMR.
• Communicate clearly about coverage, benefits, and financials.
• Assist in maintaining organized and clean front office.

Conocimientos

Front desk operations

Patient communication

EMR familiarity

Organizational skills

Team collaboration

Educación

High school diploma or equivalent

Herramientas

EMR software

Descripción del empleo

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and coordinate patient flow across care teams. You will support schedule optimization, appointment confirmations, and proactive communications to ensure a smooth, high-quality patient experience.

Responsibilities include greeting patients, handling inquiries, verifying insurance, and maintaining EMR accuracy while upholding confidentiality and patient-centered service standards.