Patient Experience & Care Coordination Specialist

Talentify; Murrysville (Westmoreland County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, and schedule appointments while optimizing provider calendars and confirmations to reduce no-shows.

Responsibilities include verifying insurance, entering EMR data, communicating coverage to patients, preparing charts, and supporting billing with charges and payments. Team collaboration is essential.

Qualifications

• High school diploma or equivalent is required.
• Ability to learn practice management systems (EMR).
• Strong organizational and communication skills for patient-centered service.

Responsibilities

• Greet patients and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and support provider schedule optimization.
• Send appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Explain insurance coverage and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits.
• Record charges and payments in EMR; balance and assist with claims.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and schedules; communicate delays or bottlenecks.
• Provide updates to patients regarding wait times and next steps.
• Coordinate with clinical/optical teams for smooth transitions.
• Support patient retention through recall and reactivation outreach.
• Maintain a clean, organized front office; perform other duties as needed.

Skills

Strong organizational skills

Strong communication

Interpersonal skills

Team collaboration

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, and schedule appointments while optimizing provider calendars and confirmations to reduce no-shows.

Responsibilities include verifying insurance, entering EMR data, communicating coverage to patients, preparing charts, and supporting billing with charges and payments. Team collaboration is essential.