Patient Experience & Care Coordinator

Talentify; Gunnison (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling within our care team. You will help ensure a seamless, high-quality patient experience from check-in to check-out in a busy practice.

Responsibilities include greeting patients, coordinating appointments, verifying insurance, maintaining accurate EMR data, and supporting retention efforts while keeping the front desk organized and welcoming.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR systems.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication focused on patients.
• Strong interpersonal skills and cross-team collaboration.
• Ability to proactively identify issues in a fast-paced environment.
• Able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments and optimize provider schedules, handling cancellations, reschedules and same-day fills.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR accurately.
• Explain insurance coverage, benefits and patient financial responsibility.
• Prepare patient charts and documentation in advance of visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor patient flow and provider schedules; communicate and adjust as needed.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth transitions.
• Support retention through recalls and reactivation outreach.
• Assist in maintaining an organized, clean front office environment.
• Perform other duties as needed by Practice Manager/Optometrist.

Skills

Communication

Organization

Interpersonal skills

Multitasking

Confidentiality

Team collaboration

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and scheduling within our care team. You will help ensure a seamless, high-quality patient experience from check-in to check-out in a busy practice.

Responsibilities include greeting patients, coordinating appointments, verifying insurance, maintaining accurate EMR data, and supporting retention efforts while keeping the front desk organized and welcoming.