Patient Experience & Care Coordination Lead

Eyecare Specialties Dartmouth; North Dartmouth (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount

Program HSA/FSA

PTO

Paid Holidays

Job summary

EyeCare Specialties Dartmouth is seeking a Patient Care Coordinator to manage front desk operations and patient flow on-site in North Dartmouth, MA. You will handle scheduling, insurance verification, EMR data entry, and billing-related tasks to ensure a smooth patient experience.

Join a team focused on patient-centered service, collaboration, and continuous improvement. This role offers full-time hours, competitive benefits, and opportunities to grow within the practice.

Qualifications

• High school diploma or equivalent.
• Ability to learn practice management systems (EMR).
• Strong organizational skills and attention to detail.
• Excellent communication skills (verbal and written).
• Ability to collaborate across teams and maintain confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as main point of contact.
• Answer calls, respond to inquiries, manage emails.
• Schedule appointments and optimize provider schedules; handle cancellations and rescheduling.
• Confirm and remind appointments to reduce no-shows.
• Verify insurance eligibility and collect/enter patient data in EMR.
• Explain coverage and patient financial responsibility.
• Prepare patient charts and documents before visits.
• Record charges, co-pays, and payments in EMR; balance postings.
• Run reports to ensure billing is current.
• Monitor patient flow and adjust schedules as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support recall and retention outreach for annual/medically necessary visits.

Skills

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

EMR / Practice Management Systems

Job description

EyeCare Specialties Dartmouth is seeking a Patient Care Coordinator to manage front desk operations and patient flow on-site in North Dartmouth, MA. You will handle scheduling, insurance verification, EMR data entry, and billing-related tasks to ensure a smooth patient experience.

Join a team focused on patient-centered service, collaboration, and continuous improvement. This role offers full-time hours, competitive benefits, and opportunities to grow within the practice.