Patient Experience Call Center Specialist

CareSouth Medical and Dental; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

CareSouth Medical and Dental is seeking a patient services representative to provide high quality, efficient support for a busy call center in Baton Rouge. You will enter data in the EMR, schedule and cancel appointments, and assist patients with inquiries while maintaining a positive, professional demeanor.

The role emphasizes accurate documentation, confidentiality, and collaboration with the Front Desk and clinical teams to improve patient outcomes and satisfaction.

Qualifications

• High School Diploma or equivalent.
• Ability to learn using Electronic Health Records and strong computer skills.
• Excellent verbal and written communication skills.
• Exceptional interpersonal communication skills.
• Must be able to effectively resolve conflicts.
• Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.

Responsibilities

• Greet patients, families, and providers in a courteous, friendly, and professional manner.
• Effectively utilize the EMR for data entry, documentation, tracking, and patient care management.
• Confer with customers by telephone to provide information, schedule and cancel appointments, and document complaints.
• Document promptly and accurately in the patient’s EMR and maintain confidentiality.
• Coordinate requests for medical records with Health and Information Technology Manager.
• Support Front Desk with scheduling follow-ups, insurance verification, and co-pay collection.

Skills

Verbal communication

Written communication

Interpersonal skills

Conflict resolution

EHR literacy

Computer skills

Education

High School Diploma or equivalent

Tools

Electronic Health Records

Job description

CareSouth Medical and Dental is seeking a patient services representative to provide high quality, efficient support for a busy call center in Baton Rouge. You will enter data in the EMR, schedule and cancel appointments, and assist patients with inquiries while maintaining a positive, professional demeanor.

The role emphasizes accurate documentation, confidentiality, and collaboration with the Front Desk and clinical teams to improve patient outcomes and satisfaction.