Patient Experience Call Center Lead

Avenue360 Health and Wellness; Humble (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Avenue 360 Health & Wellness in Houston, TX seeks a Call Center Agent to welcome patients, schedule appointments, and answer questions. You will handle high call volumes, document encounters in EHR, and maintain privacy while delivering compassionate service.

Strong English/Spanish skills preferred; prior call center or healthcare experience is a plus. A high school diploma is required.

Qualifications

• Minimum of 2 years of experience in a call center, customer service, or administrative setting.
• Bilingual English/Spanish strongly preferred, with strong verbal and written skills.
• Customer service‑oriented with a professional, pleasant, and articulate phone voice.
• Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software preferred.
• Uphold confidentiality, privacy, and compliance standards in all documentation.

Responsibilities

• Assist callers by scheduling appointments and obtaining information.
• Manage high volumes of inbound and outbound calls, including outreach efforts and follow-ups.
• Conduct general outbound calling and targeted outreach campaigns.
• Respond to customer emails and other non‑phone inquiries.
• Utilize phonetic headsets and maintain productivity during shifts.

Skills

Call center experience

Customer service

Bilingual English/Spanish

HIPAA knowledge

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Job description

Avenue 360 Health & Wellness in Houston, TX seeks a Call Center Agent to welcome patients, schedule appointments, and answer questions. You will handle high call volumes, document encounters in EHR, and maintain privacy while delivering compassionate service.

Strong English/Spanish skills preferred; prior call center or healthcare experience is a plus. A high school diploma is required.