Patient Experience Call Center Specialist - Bilingual

Avenue 360 Health and Wellness; Humble (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Avenue360 Health And Wellness is seeking a Call Center Agent to be the first contact for patients, assisting with appointments, information, and navigation of services. You will deliver top-tier customer service and support efficient call center operations.

The role requires 2+ years in a fast-paced environment, with a preferred bilingual English/Spanish capability, and experience with EHR and scheduling systems. On-site position in a patient-centered clinic setting.

Qualifications

• Minimum of 2 years in a call center, customer service, or admin setting.
• Bilingual English/Spanish strongly preferred.
• Experience with patients in fast-paced environments preferred.
• Strong customer-service orientation and professional phone manner.
• Proficiency with EHR systems and scheduling software preferred.

Responsibilities

• Provide exceptional, welcoming, and professional interactions for every caller.
• Manage high volumes of inbound and outbound calls and follow-ups.
• Schedule, update, and manage patient appointments and referrals.
• Maintain accurate and updated patient accounts and documentation.

Skills

Customer service

Multitasking

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Office software

Job description

Avenue360 Health And Wellness is seeking a Call Center Agent to be the first contact for patients, assisting with appointments, information, and navigation of services. You will deliver top-tier customer service and support efficient call center operations.

The role requires 2+ years in a fast-paced environment, with a preferred bilingual English/Spanish capability, and experience with EHR and scheduling systems. On-site position in a patient-centered clinic setting.