Patient Experience Call Center Specialist

Avenue 360; Houston (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Avenue 360 Health & Wellness is seeking a Call Center Agent in the Houston area to serve as the first point of contact for patients via phone and other channels. You will assist with scheduling appointments, answering questions, and directing callers to appropriate services, while maintaining accurate records and delivering courteous, patient-centered service.

Candidates should have at least 2 years of call center or related experience, be bilingual in English and Spanish preferred, and

Qualifications

• Minimum of 2 years of experience in a call center, customer service, or administrative setting.
• Bilingual English/Spanish strongly preferred, with strong verbal and written skills.
• Experience working with patients, clients, or the public in a fast-paced environment preferred.
• Customer service-oriented with a professional, pleasant, and articulate phone voice.
• Strong ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Be the first point of contact for patients via phone and other channels.
• Assist callers with scheduling appointments, obtaining information, and navigating services.
• Maintain accurate data entry, call logging, and reporting.
• Support call center operations and help meet daily call-volume targets.
• Provide cross-coverage to other clinics as needed.

Skills

Call center experience

Bilingual English/Spanish

Customer service

EHR systems

Education

High school diploma

Tools

Scheduling software

Office software

Job description

Avenue 360 Health & Wellness is seeking a Call Center Agent in the Houston area to serve as the first point of contact for patients via phone and other channels. You will assist with scheduling appointments, answering questions, and directing callers to appropriate services, while maintaining accurate records and delivering courteous, patient-centered service.

Candidates should have at least 2 years of call center or related experience, be bilingual in English and Spanish preferred, and