Patient Experience & Billing Specialist

Aurora Health Care; Green Bay (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Aurora BayCare in Green Bay, WI, seeks a Patient Service Representative to support the ambulatory care team. You will connect with patients, help schedule appointments, and ensure a compassionate, seamless experience in a busy clinic.

Responsibilities include handling patient inquiries, assisting with billing entries, and maintaining accurate medical records. This role suits candidates with frontline customer service experience and strong communication skills.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Handling difficult callers

Education

High school diploma or equivalent

Job description

Aurora BayCare in Green Bay, WI, seeks a Patient Service Representative to support the ambulatory care team. You will connect with patients, help schedule appointments, and ensure a compassionate, seamless experience in a busy clinic.

Responsibilities include handling patient inquiries, assisting with billing entries, and maintaining accurate medical records. This role suits candidates with frontline customer service experience and strong communication skills.