Patient Care Coordinator | Scheduling & Billing Support

Advocate Health; Green Bay (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Aurora BayCare, part of Advocate Health, is hiring a Patient Service Representative to join the ambulatory care team in Green Bay. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across scheduling, billing, and medical records.

The role requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers and multitask in a busy clinic environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Schedule: Monday – Friday, 7am–7pm, 8-hour shifts.
• Provide efficient, high-quality patient services by assisting with appointments, tests, referrals, and information.
• Support billing and medical records with accurate entry of information and timely processing.

Skills

Customer service experience

Difficult callers handling

Education

High school diploma or equivalent

Job description

Aurora BayCare, part of Advocate Health, is hiring a Patient Service Representative to join the ambulatory care team in Green Bay. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across scheduling, billing, and medical records.

The role requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers and multitask in a busy clinic environment.