Compassionate Patient Services Specialist – OB/GYN

Aurora Health Care; Kenosha (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

Aurora Health Care in Wisconsin is seeking a Patient Service Representative to provide efficient, compassionate front-desk and practice-support services within our OB-GYN clinic. You will engage with patients, schedule appointments, and support billing and registration processes in a fast-paced ambulatory setting.

You’ll assist providers, help ensure a seamless patient experience, and maintain accurate medical records in the patient accounting system, contributing to high-quality care across the

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality services to patients arriving for appointments or requesting information.
• Ensures entry of billing information at the point of service and follows up on missing data.
• Maintains accurate and timely medical records and supports the care team.

Skills

Customer service

Phone etiquette

Difficult callers

Education

High school diploma or equivalent

Job description

Aurora Health Care in Wisconsin is seeking a Patient Service Representative to provide efficient, compassionate front-desk and practice-support services within our OB-GYN clinic. You will engage with patients, schedule appointments, and support billing and registration processes in a fast-paced ambulatory setting.

You’ll assist providers, help ensure a seamless patient experience, and maintain accurate medical records in the patient accounting system, contributing to high-quality care across the