Patient Experience & Billing Liaison

Mercy; Cape Girardeau (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy Southeast - Cardiovascular Consultants is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a seamless experience from check-in to discharge. The role involves front-desk duties, scheduling, and guiding patients through financial discussions with empathy and accuracy.

The position requires strong communication, data-entry skills, and a commitment to patient privacy.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication required.
• Proficiency with basic computer skills and data entry.
• Excellent customer service and professional demeanor.
• Accuracy and attention to detail in patient data and scheduling.
• Ability to maintain confidentiality per privacy policies.
• Adaptability to handle pressure and unexpected situations.
• Completion of Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options.
• Respond to patient questions while maintaining a positive patient experience.
• Follow and document established patient collection and financial-assistance workflows.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate applicable patient financial responsibility and collect payments where appropriate.
• Explain payment options and available assistance resources to patients.
• Accurately document financial conversations and outcomes.
• Maintain patient confidentiality and privacy in all interactions.
• Respond to patient inquiries with professionalism and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Front desk communications

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Clinic Front Desk Training

Discuss financial responsibility

Answer patient questions

Document workflows

Education

High school diploma or equivalent

Job description

Mercy Southeast - Cardiovascular Consultants is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a seamless experience from check-in to discharge. The role involves front-desk duties, scheduling, and guiding patients through financial discussions with empathy and accuracy.

The position requires strong communication, data-entry skills, and a commitment to patient privacy.