Patient Experience Associate — Front Desk & Scheduling

Partner's Healthcare; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Brigham and Women's Physicians Organization, Inc. in Boston seeks a Practice Assistant II for the Longwood Primary Care practice near Brigham and Women's Hospital.

You will be the welcoming first impression for patients, help them navigate the healthcare system, and support the care team with scheduling and patient communications. Responsibilities include scheduling appointments, coordinating tests and referrals, updating patient data, collecting co-pays, and ensuring smooth check-in/out

Qualifications

• High school diploma or GED required; post-high school education preferred.
• At least 1 year of relevant work experience.
• Typing and data-entry skills; office systems training preferred.
• Knowledge of practice operations, standards, and related forms.
• Spanish speaking preferred.

Responsibilities

• Create an exceptional experience for patients and families.
• Schedule appointments, including shared medical appointments and e-visits.
• Respond to patients, families, and colleagues in person, by phone, and by email.
• Prepare patients for visits and track no-shows and cancellations.
• Check patients in and out, update contact info, collect co-pays, and finalize forms.
• Schedule and track diagnostic tests and referrals according to protocol.
• Help patients navigate the practice by connecting them with the right person.
• Support care team with administrative tasks and assist coworkers.
• Join process improvement groups and perform other duties as assigned.

Skills

Typing

Data entry

Communication

Spanish speaking

Education

High school diploma or GED

Tools

Registration systems

Job description

Brigham and Women's Physicians Organization, Inc. in Boston seeks a Practice Assistant II for the Longwood Primary Care practice near Brigham and Women's Hospital.

You will be the welcoming first impression for patients, help them navigate the healthcare system, and support the care team with scheduling and patient communications. Responsibilities include scheduling appointments, coordinating tests and referrals, updating patient data, collecting co-pays, and ensuring smooth check-in/out