Patient Experience Assistant — Path to Advocate

Gonzaba Medical Group; San Antonio (TX); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Gonzaba Medical Group in San Antonio, TX seeks an entry-level Patient Advocate Assistant to support front desk operations and maintain smooth patient flow. You will direct patients to the correct locations, assist in scheduling, and document requests in the Athena EMR system.

The role offers growth toward becoming a Patient Advocate and emphasizes strong customer service in a clinical setting. Qualifications include a high school diploma and at least one year of clinic or hospital experience

Qualifikationen

• Education: minimum of high school diploma or equivalent.
• Experience: at least 1 year in a clinic, doctor's office or hospital preferred.
• Computer skills: Word processing, databases, spreadsheets and Internet software.

Aufgaben

• Manages patient flow in the Patient Advocate area and directs patients to appropriate areas.
• Schedules same-day appointments using Athena EMR and documents requests in the system.
• Maintains the Patient Advocate Schedule in Athena EMR and tracks appointment statuses.
• Verifies insurance eligibility for Medicare Advantage patients across multiple platforms.
• Arranges transportation for medical appointments via insurance providers or public transit.
• Coordinates with the Patient Advocate Assistant to ensure office supplies are stocked.
• Maintains strict confidentiality of member and company information.

Kenntnisse

Bilingual English/Spanish

Customer service

Time management

Ausbildung

High school diploma

Tools

Athena EMR

Word processing

Spreadsheet

Database software

Internet software

Jobbeschreibung

Gonzaba Medical Group in San Antonio, TX seeks an entry-level Patient Advocate Assistant to support front desk operations and maintain smooth patient flow. You will direct patients to the correct locations, assist in scheduling, and document requests in the Athena EMR system.

The role offers growth toward becoming a Patient Advocate and emphasizes strong customer service in a clinical setting. Qualifications include a high school diploma and at least one year of clinic or hospital experience