Patient Access & Registration Specialist

Gonzaba Medical Group; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Gonzaba Medical Group is seeking a Medical Office Front Desk professional to support patient check-in and registration at the Guadalupe MSO in San Antonio, TX. The role requires handling demographics, insurance verification, and payment collection while maintaining HIPAA compliance.

Responsibilities include greeting patients, coordinating with clinical teams, and ensuring accurate data entry in Athena EMR and MedQ systems. Travel to other GMG locations may be required.

Qualifications

• High school diploma or equivalent required; medical office certificate preferred.
• Experience in healthcare, customer service, scheduling, data entry, and insurance knowledge.
• Bilingual in English and Spanish highly preferred; strong written and verbal communication.

Responsibilities

• Greet patients and identify them, verify demographics, and scan IDs into the system.
• Collect applicable fees and co-pays at registration and issue receipts.
• Verify insurance information, eligibility, and PCP as needed.
• Follow registration processes, consents, HIPAA releases, and release of information forms.
• Assist with patient flow and check-in/out across appointments; coordinate with clinic staff.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Communication skills

Cash handling

Education

High School Diploma or equivalent

Medical Office certificate

Tools

Athena EMR

MedQ

Job description

Gonzaba Medical Group is seeking a Medical Office Front Desk professional to support patient check-in and registration at the Guadalupe MSO in San Antonio, TX. The role requires handling demographics, insurance verification, and payment collection while maintaining HIPAA compliance.

Responsibilities include greeting patients, coordinating with clinical teams, and ensuring accurate data entry in Athena EMR and MedQ systems. Travel to other GMG locations may be required.