Patient Advocate Assistant

Gonzaba Medical Group; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Gonzaba Medical Group in San Antonio, TX seeks an entry-level Patient Advocate Assistant to support front desk operations and maintain smooth patient flow. You will direct patients to the correct locations, assist in scheduling, and document requests in the Athena EMR system.

The role offers growth toward becoming a Patient Advocate and emphasizes strong customer service in a clinical setting. Qualifications include a high school diploma and at least one year of clinic or hospital experience

Qualifications

• Education: minimum of high school diploma or equivalent.
• Experience: at least 1 year in a clinic, doctor's office or hospital preferred.
• Computer skills: Word processing, databases, spreadsheets and Internet software.

Responsibilities

• Manages patient flow in the Patient Advocate area and directs patients to appropriate areas.
• Schedules same-day appointments using Athena EMR and documents requests in the system.
• Maintains the Patient Advocate Schedule in Athena EMR and tracks appointment statuses.
• Verifies insurance eligibility for Medicare Advantage patients across multiple platforms.
• Arranges transportation for medical appointments via insurance providers or public transit.
• Coordinates with the Patient Advocate Assistant to ensure office supplies are stocked.
• Maintains strict confidentiality of member and company information.

Skills

Bilingual English/Spanish

Customer service

Time management

Education

High school diploma

Tools

Athena EMR

Word processing

Spreadsheet

Database software

Internet software

Job description

Job Details

Job Location: Main MSO - 720 Pleasanton Rd. - San Antonio, TX 78214, Position Type: Full Time, Job Category: Patient Experience, General Summary: This position is primarily responsible for assisting the front desk Patient Advocates by managing their daily schedule and maintaining an efficient patient flow by directing patients to the appropriate location/area. This will free up time for Patient Advocates to spend with patients addressing their needs. This position is entry level but would provide a path toward becoming a Patient Advocate. The goal of the Patient Advocate area is to provide excellent customer service and create loyal patients who stay with Gonzaba Medical Group (GMG) and share with others their excellent patient experience at GMG.

Supervisory Responsibilities

This job has no supervisory responsibilities.

General Requirements

All duties performed will be done accurately and in a timely manner.

1. Assumes responsibility for maintaining assistant competencies according to Gonzaba Medical Group policy.
2. Ensures customer service is always maintained at the highest level.
3. Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
4. Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
5. Participates in educational programs as needed.
6. Bilingual in English/Spanish is preferred.
7. Other duties as assigned.

Essential Job Responsibilities

1. Manages the patient flow in the Patient Advocate area while appointing and directing patients to the appropriate areas.
2. Schedule same day appointments using Athena EMR system for patients seeking assistance from Patient Advocates while properly documenting requests/needs.
3. Manage the Patient Advocate Schedule in Athena EMR systems, ensuring all appointments are resolved using the appropriate appointment status.
4. Verify insurance eligibility for Medicare Advantage patients on multiple insurance platforms.
5. Schedule transportation for patients medical appointments through multiple insurance benefit providers and/or various types of public transportation.
6. Coordinates with the Patient Advocate Assistant to ensure all office supplies are stocked and available for front desk Patient Advocates.
7. Maintains strictest member and company confidentiality.

Work Environment

Office setting in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Mental / Physical Requirements

Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 10 lbs. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.

Additional Information

Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.

Other Duties As Assigned

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions of the job.

Qualifications

Education and Training: Minimum of high school diploma or equivalent.

Experience

Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.

Other Requirements

Computer Skills: Knowledge of Word Processing software, database software, spreadsheet, and Internet software.