Patient Experience Assistant - Front Desk & Scheduling

U K Healthcare Ltd; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky in Lexington, KY is seeking a Patient Relations Assistant for the Oral & Maxillofacial Surgery Clinic. You will greet patients, assist with registration, verify insurance, handle cash, prepare medical records, schedule appointments, obtain new records, and communicate information by phone and in person to support efficient patient care.

The role requires strong customer service, attention to detail, confidentiality, and the ability to work in multiple systems.

Qualifications

• HS diploma required.
• 3.5 years related experience preferred.
• Healthcare, administrative or clerical experience is welcomed.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance and handle cash transactions.
• Prepare and file medical records; schedule and manage appointments.
• Communicate information to patients by phone and in person to support patient flow.

Skills

Customer service

Attention to detail

Multi-system work

Confidentiality

Education

HS

Job description

University of Kentucky in Lexington, KY is seeking a Patient Relations Assistant for the Oral & Maxillofacial Surgery Clinic. You will greet patients, assist with registration, verify insurance, handle cash, prepare medical records, schedule appointments, obtain new records, and communicate information by phone and in person to support efficient patient care.

The role requires strong customer service, attention to detail, confidentiality, and the ability to work in multiple systems.