Patient Experience Specialist

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University of Kentucky is seeking a Patient Relations Assistant to support a welcoming patient experience. You will greet patients, handle registration, verify insurance, process cash, and prepare medical records.

Responsibilities include scheduling appointments, obtaining new patient records, and communicating information with patients by phone and in person. You will help improve attendance and support clinic initiatives while upholding confidentiality and standards.

Qualifications

• Extensive customer service experience and ability to communicate calmly in stressful situations.
• Strong attention to detail and accuracy in data handling.
• Teamwork mindset and cooperative approach to tasks.
• Proficient data entry skills and respect for confidentiality.
• Ability to prioritize tasks and work across multiple systems.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance information and handle cash transactions.
• Prepare and organize medical records for visits and referrals.
• Schedule patient appointments and obtain new patient records.
• Communicate information with patients by phone and in person.
• Answer incoming calls and direct inquiries appropriately.

Skills

Customer service

Communication

Data entry

Confidentiality

Attention to detail

Teamwork

Multitasking

Job description

The University of Kentucky is seeking a Patient Relations Assistant to support a welcoming patient experience. You will greet patients, handle registration, verify insurance, process cash, and prepare medical records.

Responsibilities include scheduling appointments, obtaining new patient records, and communicating information with patients by phone and in person. You will help improve attendance and support clinic initiatives while upholding confidentiality and standards.