Patient Relations Assistant/UKHC

U K Healthcare Ltd; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky in Lexington, KY is seeking a Patient Relations Assistant for the Oral & Maxillofacial Surgery Clinic. You will greet patients, assist with registration, verify insurance, handle cash, prepare medical records, schedule appointments, obtain new records, and communicate information by phone and in person to support efficient patient care.

The role requires strong customer service, attention to detail, confidentiality, and the ability to work in multiple systems.

Qualifications

• HS diploma required.
• 3.5 years related experience preferred.
• Healthcare, administrative or clerical experience is welcomed.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance and handle cash transactions.
• Prepare and file medical records; schedule and manage appointments.
• Communicate information to patients by phone and in person to support patient flow.

Skills

Customer service

Attention to detail

Multi-system work

Confidentiality

Education

HS

Job description

Posting Details

Job Title: Patient Relations Assistant/UKHC

Requisition Number: RE56057

Working Title: Patient Relations Assistant - Oral & Maxillofacial Surgery Clinic

Department Name: MD100:DENTAL GROUP CLINICAL PRACTICE

Work Location: Lexington, KY

Grade Level: 06

Salary Range: $16.20-24.82/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: HS

Required Related Experience: 3.5 yrs

Required License/Registration/Certification: None

Physical Requirements: The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.

Shift: Monday – Friday, Day Shift; primarily 8:00 am – 4:30 pm (40 hrs/wk); other hours/schedule as needed

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities

The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Previous experience in customer service, healthcare, and/or administrative/clerical roles.

Deadline to Apply

10/15/2026

Click here for more information about equivalencies

https://hr.uky.edu/employment/working-uk/equivalencies

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.