Patient Experience & Appointment Specialist

Fourrivers; Cuba (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Fourrivers is seeking a clerical appointments coordinator in Missouri to schedule patient visits by phone or in person. The role uses an EMR to align physician availability with patient preferences and maintains a master schedule with daily updates.

The position requires a high school diploma and at least one year of scheduling experience, preferably in a medical/dental setting, with HIPAA awareness and strong customer service skills.

Qualifications

• High school diploma required.
• Minimum one year of appointment scheduling experience.
• Experience in medical/dental practice setting preferred.
• HIPAA knowledge and privacy practices.

Responsibilities

• Schedules appointments for patients by phone or in person.
• Uses electronic medical record system to match clinician availability with patient preferences.
• Maintains master schedule with daily updates and accurate records.
• Provides courteous customer service to patients.
• Collects patient demographic information and paperwork as needed.
• Explains financial requirements and collects co-pays; balances cash drawer daily.
• Demonstrates understanding of HIPAA and protects patient information.
• Performs other duties as assigned.

Skills

Communication

Multitasking

Customer Service

Scheduling Reports

Education

High school diploma

Tools

Scheduling software

Job description

Fourrivers is seeking a clerical appointments coordinator in Missouri to schedule patient visits by phone or in person. The role uses an EMR to align physician availability with patient preferences and maintains a master schedule with daily updates.

The position requires a high school diploma and at least one year of scheduling experience, preferably in a medical/dental setting, with HIPAA awareness and strong customer service skills.