Patient Experience & Scheduling Specialist

Oral Surgery Partners; Chesterfield (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Midwest Oral Maxillofacial & Implant Surgery in Chesterfield, MO is seeking a Patient Coordinator to ensure smooth patient flow. You will greet patients, assist with check-in/out, schedule appointments, and serve as a liaison between patients and clinicians.

The role requires accurate data entry in the EHR, handling referrals and insurance verification, billing tasks such as co-pays, and strict adherence to HIPAA and clinic policies.

Qualifications

• High school diploma or equivalency is required.
• Previous healthcare experience in patient coordination or administrative roles is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of healthcare regulations and compliance requirements.

Responsibilities

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Schedule and confirm patient appointments, ensuring optimal utilization.
• Verify patient insurance information and manage prior authorizations.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Maintain patient records in the EHR system.
• Communicate with clinical staff to ensure patient needs are met.
• Adhere to HIPAA and clinic confidentiality policies.

Skills

Organizational skills

Interpersonal communication

Attention to detail

Team player

Education

High school diploma or GED

Tools

EHR systems

Office software

Job description

Midwest Oral Maxillofacial & Implant Surgery in Chesterfield, MO is seeking a Patient Coordinator to ensure smooth patient flow. You will greet patients, assist with check-in/out, schedule appointments, and serve as a liaison between patients and clinicians.

The role requires accurate data entry in the EHR, handling referrals and insurance verification, billing tasks such as co-pays, and strict adherence to HIPAA and clinic policies.