Patient Access & Care Coordination Specialist

Fourrivers; Rolla (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Four Rivers Community Health Center in Rolla, MO seeks a Medical Assistant or LPN to serve as the Patient Access Coordinator and indirect patient care provider in the clinic setting.

You will manage inbound clinical calls, identify patient needs, and document encounters in real time while assisting with referrals and prescription processes. Bilingual abilities are encouraged to support diverse patients and ensure confidential, efficient service.

Qualifications

• High school diploma or equivalent required.
• Basic keyboard skills and computer knowledge required.
• Bilingual abilities encouraged.
• Ability to learn and demonstrate accuracy, proficiency, and efficiency.

Responsibilities

• Work cooperatively with Director of Medical Services and staff.
• Manage large volumes of inbound clinical calls promptly.
• Identify patient needs, answer questions, and solve problems.
• Document all patient phone encounters in real time.
• Ensure prescription refill requests are processed within 48 hours.
• Assist patients with referrals to specialists and lab testing.
• Maintain a neat, organized work area and professional appearance.
• Maintain patient confidentiality and communicate tactfully.

Skills

Keyboard skills

Computer literacy

Bilingual encouraged

Medical terminology

Education

High school diploma or equivalent

Job description

Four Rivers Community Health Center in Rolla, MO seeks a Medical Assistant or LPN to serve as the Patient Access Coordinator and indirect patient care provider in the clinic setting.

You will manage inbound clinical calls, identify patient needs, and document encounters in real time while assisting with referrals and prescription processes. Bilingual abilities are encouraged to support diverse patients and ensure confidential, efficient service.